STUDENT AND PARENT COMPLAINTS

When a parent at Mascotte Charter School has a conflict to resolve, the following procedure must be followed:

First contact your child’s teacher if the conflict is a student or a classroom issue. If satisfaction is not reached, contact the Assistant Principal, Mrs. Leah Bultema. If satisfaction is not reached at the Assistant Principal level, contact the CEO / Principal, Tiffany Mayhugh-Rego. Finally, if the conflict is still not resolved, contact the Chairperson of the Mascotte Charter School Board, Dr. JoAnn Jones (Email Address; Phone: 352-408-2217).
If the conflict is not a classroom issue, contact the Assistant Principal, Mrs. Leah Bultema. If satisfaction is not reached at the Assistant Principal level, contact the CEO / Principal, Tiffany Mayhugh-Rego. Finally, if the conflict is still not resolved, contact the Chairperson of the Mascotte Charter School Board, Dr. JoAnn Jones (Email Address; Phone: 352-408-2217).

UNRESOLVED STUDENT WELFARE COMPLAINT

If your dispute concerns one of the following concerns, and is not resolved by the Principal and Charter Board Chair, the Special Magistrate process is available to a student enrolled in a charter school.

First contact the school principal.
The school principal has 7 days to respond from the receipt of the complaint.
If the parent remains aggrieved after receiving the response from the principal or charter board chair, the parent may contact the Lake County School District Charter Liaison in writing using the District Parent Concern. The school district has 30 calendar days (excluding state, federal and school district holidays) from the receipt of the complaint to respond.
The school must comply with the districts resolution procedures and comply with the districts decision for resolution of the complaint.
The School Principal, will be responsible for responding to departmental inquiries regarding a request for appointment of a Special Magistrate.
If the School Principal, Charter Chair, and Lake County School District cannot resolve the complaint parents must complete Form No. CSSM-1 available on the Florida Department of Education Website. Form No. CSSM-1

Nature of Disputes for requesting a Special Magistrate.

In accordance with the rights of parents enumerated in ss. 1002.20 and 1014.04, F.S., the school district must adopt procedures for notifying a student’s parent if there is a change in the student’s services or monitoring related to the student’s mental, emotional, or physical health or well-being and the school’s ability to provide a safe and supportive learning environment for the student. The procedures must reinforce the fundamental right of parents to make decisions regarding the upbringing and control of their children by requiring school district personnel to encourage a student to discuss issues relating to the student’s well-being with his or her parent or to facilitate discussion of the issue with the parent. The procedures may not prohibit parents from accessing any of their student’s educational and health records created, maintained, or used by the school district, as required by s. 1001.22(2), F.S.
A school district may not adopt procedures or student support forms that prohibit school district personnel from notifying a parent about his or her student’s mental, emotional, or physical health or well-being, or a change in related services or monitoring, or that encourage or have the effect of encouraging a student to withhold from a parent such information. School district personnel may not discourage or prohibit parental notification of and involvement in critical decisions affecting a student’s mental, emotional, or physical health or well-being. This requirement does not prohibit a school district from adopting procedures that permit school personnel to withhold information from a parent if a reasonably prudent person would believe that disclosure would result in abuse, abandonment, or neglect as defined in s. 39.01, F.S.
Classroom instruction by school personnel or third parties on sexual orientation or gender identity may not occur in kindergarten through grade 3 or in a manner that is not age appropriate or developmentally appropriate for students in accordance with state standards.
Student support services training developed or provided by a school district to school district personnel must adhere to student services guidelines, standards, and frameworks established by the Department of Education.
At the beginning of the school year, the school district must notify parents of each healthcare service offered at their student’s school and the option to withhold consent or decline any specific service. Parental consent to a health care service does not waive the parent’s right to access his or her student’s educational health records or to be notified about a change in his or her student’s services or monitoring.
Before administering a well-being questionnaire or health screening form to a student in kindergarten through grade 3, the school district must provide the questionnaire or health screening form to the parent and obtain the permission of the parent.

Mascotte Charter

POLICIES

Bullying and Harassment

Child Abuse & Educator Misconduct Reporting

Code of Student Conduct and Policy Guide

Enrollment Eligibility Policy

Equal Opportunity Disclaimer

Front Door Policy

Parent Conflict Resolution Process & Unresolved Student Welfare Complaint

Parent Involvement Facilitator

Parent Notification Policy

Prohibited Items

School Uniform Policy

Student Admission and Registration Policy

Technology Acceptable Use Policy